Room Forty
  • HOME
    • Contact >
      • About
      • Blog
      • Cakes and bakes
      • Media
  • Special Events
    • Crafternoon Tea
    • Bake and Balance
  • Vintage Crockery Hire
    • Terms and conditions
  • MENU CHOICES
    • Afternoon Tea
    • Funeral Catering
    • Wedding Catering
    • Buffets and Bespoke
    • Tea
  • Baking Workshops
    • Kids baking party

Cake, tea and me

August 21st, 2018

21/8/2018

1 Comment

 
Picture
What makes a great meal? Quality delicious food, obviously, but the dining experience is all important.

For example sitting outdoors in the sunshine, eating in a mindful, relaxed way, listening to the birds singing is a lovely experience as opposed to rushing a cobbled together snack packing the kids school bags, at the same time trying to feed the dog and then the phone starts ringing and the oven timer goes off.

In restaurants and café’s the ‘experience’ and creating a sense of ‘occasion’ is often overlooked. The food may be fabulous and the décor stunning but if the atmosphere is lacking and the service poor then it’s not enjoyable. In the interests of research (of course) I recently had a posh afternoon tea in London marred by poor service and grubby cutlery. This might sound picky but as a customer you want to feel valued and special. It is you, after all, parting with your hard earned cash.

Getting service right is a skill in itself. It is finding a balance between attentiveness and friendliness whilst not being too intrusive. It is about respecting and attending to the customer. Nor do you want the service to be overly pompous or officious. The friendliness and attention shown also needs to feel genuine and not scripted. Getting it right is difficult to pull off but, when it works it makes all the difference. Where we can we strive to exceed expectation.

Wherever you may be, from a tiny café to a posh restaurant, great service can elevate even an average meal into a great night out. Going somewhere where your custom feels valued and appreciated and you are made to feel special transforms the occasion. We all want to be made to feel special.

At Room Forty we work very hard to try to get the customer experience right. It is important never to take any customer or guest for granted, we share in the customer’s excitement, and strive to treat them, their guests and their special occasion with the care, respect and individuality that we would expect ourselves. We delight in the feedback that we get from our customers and guests through emails, Facebook posts and reviews. We are not perfect, but always try to go the extra mile with a smile!

Want to speak to us about your party? Call Jen 01925 357940


1 Comment

    Author

    Jen Perry; loves discovering beautiful vintage china, eating cake and drinking proper tea.

    Archives

    April 2025
    March 2025
    February 2025
    August 2024
    June 2024
    May 2024
    April 2024
    April 2023
    March 2023
    December 2022
    September 2022
    July 2022
    May 2022
    April 2022
    February 2022
    September 2021
    May 2021
    April 2021
    September 2020
    August 2020
    June 2020
    May 2020
    April 2020
    March 2020
    January 2020
    May 2019
    April 2019
    February 2019
    November 2018
    October 2018
    August 2018
    June 2018
    February 2018
    November 2017
    October 2017
    August 2017
    June 2017
    March 2017
    February 2017
    January 2017
    November 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016

    Categories

    All
    Events

    RSS Feed

MenU

ROOM FORTY

About
The Blog
Media

More Information

Contact
Terms of Use
© COPYRIGHT 2015. ALL RIGHTS RESERVED.
  • HOME
    • Contact >
      • About
      • Blog
      • Cakes and bakes
      • Media
  • Special Events
    • Crafternoon Tea
    • Bake and Balance
  • Vintage Crockery Hire
    • Terms and conditions
  • MENU CHOICES
    • Afternoon Tea
    • Funeral Catering
    • Wedding Catering
    • Buffets and Bespoke
    • Tea
  • Baking Workshops
    • Kids baking party