For example sitting outdoors in the sunshine, eating in a mindful, relaxed way, listening to the birds singing is a lovely experience as opposed to rushing a cobbled together snack packing the kids school bags, at the same time trying to feed the dog and then the phone starts ringing and the oven timer goes off.
In restaurants and café’s the ‘experience’ and creating a sense of ‘occasion’ is often overlooked. The food may be fabulous and the décor stunning but if the atmosphere is lacking and the service poor then it’s not enjoyable. In the interests of research (of course) I recently had a posh afternoon tea in London marred by poor service and grubby cutlery. This might sound picky but as a customer you want to feel valued and special. It is you, after all, parting with your hard earned cash.
Getting service right is a skill in itself. It is finding a balance between attentiveness and friendliness whilst not being too intrusive. It is about respecting and attending to the customer. Nor do you want the service to be overly pompous or officious. The friendliness and attention shown also needs to feel genuine and not scripted. Getting it right is difficult to pull off but, when it works it makes all the difference. Where we can we strive to exceed expectation.
Wherever you may be, from a tiny café to a posh restaurant, great service can elevate even an average meal into a great night out. Going somewhere where your custom feels valued and appreciated and you are made to feel special transforms the occasion. We all want to be made to feel special.
At Room Forty we work very hard to try to get the customer experience right. It is important never to take any customer or guest for granted, we share in the customer’s excitement, and strive to treat them, their guests and their special occasion with the care, respect and individuality that we would expect ourselves. We delight in the feedback that we get from our customers and guests through emails, Facebook posts and reviews. We are not perfect, but always try to go the extra mile with a smile!
Want to speak to us about your party? Call Jen 01925 357940